Service and Support

ACROTECH can render any type of service or repair for your computer needs. We do service with the emphasis on quality.

The difference is the quality of the SERVICE.

This is an online Support form that will work wherever you are in the region.

We would love to be of service to our customers. If problems occur with the products you bought from us, we are glad to give you solutions on how to solve the problems. We are not only support products that bought from us within one (1) year from the date of purchase. Please view the Warranty Agreement between Acrotech and Customer document by clicking this link.

Desktop Services

• Resolve problems in MS-DOS, Windows 3.x, Windows 95,Windows 98, and Windows NT workstations.
• Resolve problems in Desktop applications such as MS Office Applications suite, Lotus Smart Suite, Corel, PageMaker, etc.

• Resolve problems with internet connections and applications.

• Resolve desktop problems with connectivity to network.

• Virus detection and removal.

• Installation of software patches of Application Softwares and Operating Systems.

• Provide on-site demo.

Network Services

• Resolve problems in Windows NT Server.
• Resolve problems in Network applications.

• Resolve problems in Network infrastructure such as cabling problems, hubs, switches, and router problems.

• System upgrade and migration.

• Hardware upgrades for servers.

On Site Support (Field Services)

Consultation

Maintenance Agreement

With our Annual Maintenance Service Agreement, we will provide you with the following benefits:

Priority Service - our average response time is within 24 hours from receipt of call (Metro Manila only).

• Well Trained and Experienced Engineers - highly trained engineers to service your computer.
• No unexpected Repair cost - you will be able to plan your budget for an entire year.

• Scheduled Preventive Maintenance - with regular scheduled preventive maintenance, problems are anticipated before they happen. This saves costly downtime and increases the productivity of your staff.

• Service Unit - for faster turnaround time.

• Call-In Technical Assistance - call in and we'll assist you with your technical problems.

Call-In Support For questions or technical problems regarding our products, you can reach us at (632) 781-8245 to 48 loc. 110/115 or (632) 740-7424, during our business hours, from 8:30 AM - 6:00 PM, Monday to Saturday.

PHILIPS Product Support Aside from being an Authorized Philips Repair Center, we are committed to provide repair service and to execute on-site maintenance contract for Philips products. For assistance, please contact acrotech@amdiphil.com.

Carry-In and On-Site Support You may carry-in your defective unit for repair during our business hours, from 8:30 AM - 6:00 PM, Monday to Saturday or for your convenience, you may also request for On-Site service. For further details, please contact acrotech@amdiphil.com.